Being charged to make a payment!
The modern world is just ridiculous sometimes. Looking at my latest phone bill from BT, I see they're now charging an extra 'Payment fee' for the privilege of paying them!! Sure, businesses have admin costs, but aren't these suppose to be built into the price you agreed to pay for the service in the first place?
If it wasn't for the 12 month contract I signed with UK Online for Internet access, I'd ditch my BT line right now, out of protest. It's a LOT cheaper to go for a combined Internet/phone deal with any number of cable suppliers - and that's exactly what I'm going to do in 2009.