Why I hate Adobe
Maybe it's Adobe's Mac background. Maybe it's because they equip all their programmers and testers with state of the art, lightning fast gear so that they never notice speed problems. Maybe it's that they haven't got a clue. Either way, I just hate all the Adobe software I come across. From Acrobat Reader which takes forever to load up all the modules that you're unlikely ever to use, before you can actually read the 2 paragraph PDF press release you've been sent, to Premiere Elements, the most appallingly incapable and inefficient video editor I've EVER come across, it's just hate, hate, all the way. Just say no.
Comments
All I wanted to do was buy Adobe Acrobat 8 pro and download it from the store.
What a failure. This horrible software, Adobe Download Manager was a joke - never downloaded anything.
2 hours with customer service. No help.
Then I get the run around to cancel my order. And just to top things off, I have to print and fax back a document to Adobe promising to "destroy" the software I never got.
Once I do that, I get the money back.
Good news - if Adobe's store stays this bad, no one will ever be able to download software again.
What a horrible experience.
Jason
Customer service is a joke, if you can get one of those foreigners on the phone who can't speak good English.
I addressed the reply from Adobe to the Attorney General once again. Adobe says they have addressed the issues and are closing my case. They refused to answer any further concerns. I was quoted two different prices on a MULA and one was the same as the retail price of the software. Another rep told me to purchase an additional software application of Adobe Pro v8.0.
I'm taking it a step further with legal counsel. All I asked was to allow me to install it on one more
computer.
They sent me a Windows version when I ordered a MAC. To return the damn thing it took another hour on the phone with 'customer service'.
I had to fax all these codes...yes I said FAX to get the Windows version cancelled. Then they had the nerve to tell me it will take 30 to 45 days to credit my CCard $650. Now all I want is an even exchange for the Mac version mind you.
2.5 hours to get this CS3 upgrade. I am not all that happy with the software but I am running Leopard so the upgrade is mandatory. If you don't have to upgrade to CS3 don't do it. The software needs patches daily. It has been out for well over a year.
If my graphics business did not demand this software I would not touch the stuff. Adobe has bought many Mac based graphics programs so I am stuck.
I have been creating digital graphics for 15 years. What have they done to this company?
They sent me a Windows version when I ordered a MAC. To return the damn thing it took another hour on the phone with 'customer service'.
I had to fax all these codes...yes I said FAX to get the Windows version cancelled. Then they had the nerve to tell me it will take 30 to 45 days to credit my CCard $650. Now all I want is an even exchange for the Mac version mind you.
2.5 hours to get this CS3 upgrade. I am not all that happy with the software but I am running Leopard so the upgrade is mandatory. If you don't have to upgrade to CS3 don't do it. The software needs patches daily. It has been out for well over a year.
If my graphics business did not demand this software I would not touch the stuff. Adobe has bought many Mac based graphics programs so I am stuck.
I have been creating digital graphics for 15 years. What have they done to this company?
The final blow to my patience with Adobe.
I wish Flash never existed, what a waste of programming and quality!
So I went to my local Mac Superstore and bought an upgraded version of Photoshop CS3. Then I noticed it kept getting 30-day expiration notices unless I put in my old serial number. It never took.
Today I went to the Adobe site and was told via a Chat session with a technician named Michael, that I can't upgrade just one part of CS2 Suite, I have to upgrade to the ENTIRE CS2 Suite!
I bought my first Photoshop program (Version 2) in October 1992.
Is this any way to treat a long time customer?
Then download the spiffy WinCS3Clean utility to fully erase the evil Adobe apps from your computer...
Uh oh... you can't just uninstall it. You need an update from Microsoft to do it!
Want to get some details about that?
Wait for it...
Open the 'PDF' file to read how to do it! You know... use the Acrobat program you just UNINSTALLED to read the directions to the next step!
Hot damn!
that's got to be up there with the stupidest thing I've ever seen... right behind the guy who's car was too cold one winter so he put some gas in the microwave to warm it up.
That's how stupid you are Adobe.
I used to love Adobe in the old days of illustrator 3,0.
Working with these programs now for nearly 20 years I think everything is getting worse with every new version.
I upgraded to CS 4 premium because of the demand of my clients.
here are my comments:
2DVDs to install, takes approx 50 minutes
SLOWWWW software
BUGGGIE software
ARROGANT company
Bad user interface.
( althought I find this CS4 Ui a little better again than the CS2 I came from )
MANUALS are now only available online!!!
So if you want to look something up in the manual ( since CS we do not get hardcopy manuals anymore)
you have to go to a website. there was no more space on the DVD's anymore tot put the pdf's there, because of the lazy programmers who make programs bigger and bulkier al the time.
So you can download the pdf-manuals, no prob.. but it is impossible to connect the help system to these downloaded pdf's.
So everytime you are forced to go to this ( commercial filled and ) unclear website help.
BUT okay, the worst thing about Adobe manuals is the total neglect of the fact that users of this software are 99% graphic and media pro's, who are all visually oriented people. The manuals consist ( since version 8 as far as I remember ) for 99% of TEXT.
Tis has been the last upgrade of any ADOBE program, I will get on with this shit for a year ort 3 and hopefully by then we will see really professional opensource DTP solutions.
For now we see things like the gimp. inkscape, openoffice, scribus, all very promising.
After 30 days they killed my PS CS3, saying that I wasn't allowed to upgrade one program, but had to buy the full CS3 SUITE.
The best manual ever written was by Apple back when the Mac came out in about 1984. You could tell it was written by professional advertising copywriters, not tech nerds.
Sometimes I think writers like Deke McClelland pay software companies like Adobe to not publish manuals.
1) do you think, now that it is 2009, that Photoshop can become a non-destructive paintbox? Other graphics packeges have allowed me to adjust a blur after I have put it on- even if I have adjusted something else! Just think- tweak a color correcting a day later- why, it would be like we were using technology from 1998!
2) After Effects, aka, Fisher-Price's My First Compositor. With the CS4 update, I have finally been given the ability to actually pull the points in the grapoh editor! Woo-hoo. Too bad I could do this in 1994 in any 3D software program. Still no real color corrector. Do you think I could reference the same matte more than one clip at time? I know it is more fun to copy the same @#$%^ matte 20 times for each of the 20 layers it's being used in.
Oh, and when I apply a 2nd effect after the 1st effect, I WOULD LIKE IT TO ALWAYS EFFECT THE FIRST EFFECT. Some times I don't want my comp to be 30 subcomps deep just because I want to make a matte channel and add a couple of effects to it.
What is the bit depth? Millions of colors? Trillions of colors? What does that even mean? If you are too stupid to learn what 8 bit, 16 bit, and floating point are, maybe you should find another occupation.
3) didn't Flash used to work? Oh, Adobe bought it. No wonder it won't install. Or work.
Adobe is at the forefront of dumbing down software so that your grandmother can use it.
You know what? My grandmother ISN"T AN ARTIST. If Adobe was in the camera biz, they would throw out the SLRs and make everyone use a point and shoot. With autofocus, cuz focusing is hard.
Last year (2007) I bought a PhotoShop book that used PhotoShop CS3 as examples. I owned Creative Suite 2 and needed to upgrade. So I bought an upgrade of PhotoShop CS3. It only worked for 30 days.
Adobe said I had to upgrade the entire Creative Suite to 3. So I returned their form with my receipt for $200+ to Washington State. I'm not going to upgrade to CS 3/4 without my refund!
Here it is mid-May 2009 and I still haven't received as much as an email.
Why couldn't I send that receipt to San Jose? Is Washington that much cheaper to push papers than California?
what a joke.
they deserve to go out of business.
http://www.dearadobe.com/responses.php#
They don't even support Linux!
I am sitting here waiting for the flash plugin to 'install' (ubuntu). The nasty thing is the plugin is not the plugin. The plugin is a 'download and install'. Which does not play well with a proxy / firewall. It violates the fundamental premise that once the plugin is downloaded then no internet connection is needed to install.
No doubt this is a horrible workaround for some short-coming they don't have time to rectify... or it some terrible marketing plan to monitor who is downloading what.
I'm glad Apple has it in for them.
Why, more than any other program, does Adobe update so much? One could say it's a good thing because it is patching security leaks. Well if a program has that many security leaks it means poorly written code. It means it's a buggy pieces of $#!T!
Apple is correct. Cut them loose. Goodbye PDF, goodbye Flash!
They bloody scammed me after delivering a DUTCH version of flash to me and told me there was nothing they could do for me..
THEN they took every piece of software I bought previously from them back. flash 5,mc and cs3..
Read the whole story at:
http://flashcandy.blogspot.com/2011/04/i-hate-adobe.html
This used to be a blog about me happily using Flash..
I can honestly say, I wish they never bought Flash from Macromedia.
I hate adobe and I especially hate the fact that I'm dependant on them to earn my living.
I've been looking at the HTML5 export in cs6 today and although it DOESN'T support actionscript -huh? Yeah, I know, they make it look like it does, but it doesn't...- it will allow you to use the same kind of setup in javascript that you are used to in Flash.
And even though I hate adobe, I like that they make the transition to html5 easier for me.. On the one hand: DAMN, on the other there is a light at the end of the tunnel and it's called CreateJS.. Grant Skinner to the rescue... Adobe doesn't know it yet, but he's taking over :)
So now I have the "serial number", I go to install and I get an error7 message stating t there is a "common font" requirement. I have been on chat for 4 hours and it is still not resolved.
This is exactly the kind of problems I have been through all four times and it wears me down. I have to move on, Thanks Adobe for all the hours you have cost me and the $500. Still do not have use of the product.
Right now I just wanted to install Adobe Connect, apparently I needed a "Meetings"-add-on (add on for what?), The biggest joke is that despite I didn't have it installed, a log-in-screen appeared, so I tried over and over again till I found out I was actually trying to log into something that wasn't even there. Then, trying to install it, I struggled with poor installation manuals, dead links on their website, requirement of Flash (god, have mercy), and Mac-software being WinZipped. How short-sighted can one be? My web-meeting ended before I could install the software.
With Adobe, you're not a user of working software, but you're an administrator of buggy crap.
If I could choose, I'd avoid Adobe completely, as they don't solve problems, they're rather quite good in creating them, but sometimes you are dependent on them and don't have a choice. If you can, run!
Once it was (the cd´s) it was a great tool for my creativity but now
they try to force me buying some abo using some creative cloud and old
Version (work well for me) not running any longer on my computer since i update my mac.
Update - update - update -update update update update = money noney money.
I say NO ...to all these Software developers who try to destroy my creativity
by trying to pull me down into your fucked technology world (because they have no glimpse
how creativity really works). Go away adobe
I'm convinced that adobe (I can't bring myself to use a capital a) hates the world, and has no idea about the wants and needs of users in the creative space. Every single comment I read on this board resonates with me: from general dissatisfaction to the many specific shortcomings and failings of its apps.
Bring back CS3! Bring back FreeHand! They were SO much better than the current crop of jerky, unresponsive, hang-fire, counter-intuitive, cloud-based, UNOWNABLE software.
But what can be done about it? Nothing, I suspect, unless someone comes up with better alternatives, esp for Mac.
It's all SO ANNOYING!